Curated With Conscience Hampers Shipping And Return Policy

Shipping

***Australia Post is experiencing domestic delivery delays due to limited flights, social distancing requirements and increased parcel volumes. Express Post remains the fastest delivery option, however Australia Post has withdrawn its ‘next business day’ delivery guarantee until further notice***

Orders are dispatched next Business Day.

Curated with Conscience offers the following shipping options:

Flat Rate Standard Shipping: $9.95 via Australia Post Parcel Post.

Australia Post delivery time estimate sending to same state: Metro – up to 2 business days, Country – up to 5 business days.

Australia Post delivery time estimate sending to interstate: Metro – up to 3-6 business days, Country – Varies dependent on location.

Flat Rate Express Shipping: $16.95 via Australia Post Express Post. Australia Post guarantees next business day delivery if the address falls within the Australia Post Express Post network

Curated with Conscience provides you (the purchaser) with an Australia Post tracking number – You can track your parcel’s delivery progress via the Australia Post website http://auspost.com.au/track/.

If premises is unattended a card will be placed in the post box and the parcel will be transported to the nearest Australia Post Outlet.

Please note: Orders returned to Curated with Conscience due to incorrect address, failure to collect from Australia Post Outlet, or failure to contact courier after delivery attempt, will incur a re-shipping and re-delivery fee.

Late Deliveries: Refunds will not be given for late delivery. Curated with Conscience will not be held liable for late delivery outside of Australia Post’s stipulated delivery times.

International Shipping: Due to the perishable and fragile nature of our gifts we do not offer International Shipping.

Refunds and Returns

In the event of products being damaged in delivery you can return the items. All products are checked for quality before dispatch and while we try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. Should this happen you can return the damaged items and we will re-send the product and pay for the return and additional postage charges. In the case where the product is sold out we will offer a full refund.

To arrange a return, seek a refund, replacement or exchange, you must email us on hello@curatedwithconscience.com to obtain prior approval. Please include the order number and reason for the return. Please note: We do not refund for change of mind.